Automation Revolutionize the Business Service Industry

Abstract

In the last decades significant disruptive changes began with the extended use of automation. Many jobs are changed or disappeared and others were born totally with the automation. Together with the progress of technology, the automation was primarily spread in the industrial sector, mostly in the production and assembly lines. The growth maycontinue in the future further, researchers expect more than 35 million industrial robots globally by 2018.But it shades the situation that in 2015 globally there were only 69 industrial robots to 10 thousand human employees on average. Due to the progress of the technology, the automation trend began to change the service industry as well. The automation has several preconditions to implement which is not common in every area of the service industry. One of the most suitable areas of services is the business service sector. In this sector, the automation will create a real disruptive change to transform the sector from the transactional human arbitrage model towards th e higher value-added model. The „Mérleg és Kihívások” X. Nemzetközi Tudományos Konferencia 218 research aimed to reveal the real impact of the phenomenon on the business service sector and form a future picture with these new technologies.The paper will show the current market of the service automation and introduce the main trends based onthe results of some international and own national research on this current topic. The research proved that the automation revolution will have a huge impact on the Hungarian service industry and the human labor market as well. This research study reveals the possible directions and real opportunities for automation in the Hungarian business service sector as well