Fazekas, Nóra, Kiss, Norbert 
ORCID: https://orcid.org/0000-0001-9611-2215 and Baráth, Tibor
(2021)
Service Design and Learning Experience Development in Higher Education.
In: XXIX International RESER Conference: “Services and future of the workforce”, Jan 21-22, 2021.
(Unpublished)
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Abstract
Our case study presents a Service Design (SD) development project and its results from a Hungarian private university to improve student learning experience (Lx). It aims to assess the applicability, success criteria and challenges of the SD methodology in the chosen higher education institution.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| JEL classification: | M10 - Business Administration: General |
| Divisions: | Faculty of Business Administration > Institute of Management > Department of Management Control |
| Subjects: | Management, business policy, business strategy Service management |
| Funders: | European Commission H2020 |
| Projects: | Co-VAL: Understanding value co-creation in public services for transforming European public administrations (ID: 770356) H2020 Co-VAL |
| ID Code: | 6666 |
| Deposited By: | Norbert Kiss |
| Deposited On: | 16 Jul 2021 13:38 |
| Last Modified: | 16 Jul 2021 18:37 |
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