Service Design and Learning Experience Development in Higher Education

Fazekas, Nóra, Kiss, Norbert ORCID: and Baráth, Tibor (2021) Service Design and Learning Experience Development in Higher Education. In: XXIX International RESER Conference: “Services and future of the workforce”, Jan 21-22, 2021. (Unpublished)

PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader


Our case study presents a Service Design (SD) development project and its results from a Hungarian private university to improve student learning experience (Lx). It aims to assess the applicability, success criteria and challenges of the SD methodology in the chosen higher education institution.

Item Type:Conference or Workshop Item (Paper)
JEL classification:M10 - Business Administration: General
Subjects:Management, business policy, business strategy
Service management
Funders:European Commission H2020
Projects:Co-VAL: Understanding value co-creation in public services for transforming European public administrations (ID: 770356) H2020 Co-VAL
ID Code:6666
Deposited By: Norbert Kiss
Deposited On:16 Jul 2021 13:38
Last Modified:16 Jul 2021 18:37

Repository Staff Only: item control page


Downloads per month over past year

View more statistics