Corvinus
Corvinus

Browse by Person

Up a level
Export as [feed] Atom [feed] RSS 1.0 [feed] RSS 2.0
Number of items: 1.

Kenesei, Zsófa and Bali, Zsófa (2020) Overcompensation as a service recovery strategy: the fnancial aspect of customers’ extra efort. Service Business (14). pp. 187-216. DOI https://doi.org/10.1007/s11628-020-00413-w

This list was generated on Sun Dec 22 01:55:19 2024 UTC.
Corvinus Research Archive is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.