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Málovics, Éva, Kincsesné Vajda, Beáta and Farkas, Gergely (2015) Kompetenciafejlesztés és vezetési kultúra egy ügyfélszolgálati esetpélda tükrében. Vezetéstudomány - Budapest Management Review, 46 (4). pp. 35-43. DOI 10.14267/VEZTUD.2015.04.04

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