Rixer, Attila, Tóth, Lajos and Duma, László (2001) Management-concept and quality-strategic elements of transport-logistic services. Periodica Polytechnica Social and Management Sciences, 9 (2). pp. 153-168.
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Official URL: http://www.pp.bme.hu/so/article/view/1731
Abstract
In this paper, it is indicated how important the development and implementation of quality systems are for the transport-logistic service providers. It can be stated that ISO 9002 system standard is the right solution, however, it requires significant professional efforts to adapt this standard because of the special characteristics of transport-logistic services. This paper tries to explore the methodological background of the implementation with practical examples.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | transport, logistics, services, quality system, ISO 9000, railway, customer satisfaction |
| Divisions: | Faculty of Business Administration > Institute of Informatics > Department of Infocommunication |
| Subjects: | Logistics, production management |
| ID Code: | 10816 |
| Deposited By: | MTMT SWORD |
| Deposited On: | 20 Jan 2025 14:48 |
| Last Modified: | 20 Jan 2025 14:48 |
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