Tourism and quality of life in smart cities: A research study of Budapest

Abstract

This study examines tourism’s impact on quality of life (QoL) in smart cities, focusing on Budapest. While smart city QoL research often prioritizes transport, safety, and sustainability, tourism remains underexplored. This resident-focused study addresses that gap by analyzing how tourism affects perceptions of QoL, particularly regarding leisure, culture, and smart service use. Based on a representative questionnaire from all city districts, the study compares subjective attitudes within a broader QoL framework. Findings show that residents appreciate Budapest’s cultural and leisure offerings, though concerns persist over housing, healthcare, and education. Tourism is mostly viewed positively, especially for cultural assets and infrastructure, but negative views are noted in over-touristed areas like the “party quarter.” Smart services related to transport and e-ticketing are well received, though use is mainly utilitarian. While many support smart development, a gap may exist between intention and actual use. The study calls for urban strategies balancing tourism and resident wellbeing, highlighting the potential of smart tools to manage tourist flows and improve urban liveability.