The new customisable electronic administration user interface in Hungary

Abstract

The Act No. CCXXII. of 2015 on general rules of electronic administration and trust services, (hereinafter ‘eAdministration Act’), defined the concept of customisable electronic administration user interface (hereinafter ‘SZÜF’). The purpose of establishing the SZÜF portal was to create a single gate entry point (as a starting page) for electronic administration of central and local government, linking the various IT systems of different institutions. The new customisable electronic administration user interface was launched in January 2018. According to the plans, it will shortly replace the former magyarorszag.hu portal as the point of single contact portal of Hungary. The new SZÜF portal has a more modern and pure design as well as a life-situation based approach to publish existing eGovernment services. The electronic administration services are available to the client after electronic identification and authentication by the Central Authentication Agent. Services can be used by natural persons (citizens) and organisations (including public administrations, businesses). The identified client can access their digital post-box, can manage their personal calendar, and can save their favourite services among the eGovernment services available on the portal. The SZÜF portal provides infrastructure and applications services to the connected organisations supporting the electronic administration process. For the connected service providers (public administration bodies designated by eAdministration Act) the SZÜF provides specific content and service management solutions. These services may be integrated in the SZÜF or be outside the SZÜF. Currently there are big differences in the quality of services. As a first step, the collection of e-administration information and services was completed. The next task is to ensure uniformity, service-oriented platform and interoperability. The purpose of this study is to present the areas for further development of the services of the SZÜF portal while presenting the results achieved. Achieved goals: a single gate entry point for electronic services for natural persons and organizations on a customisable interface with new online request submission options (e-Paper, iForm). Further development is needed: unification, interoperability and integration of services, connection of additional organizations, possibility of situation-based administration.