Patient experiences with outpatient care in Hungary: results of an online population survey

Fernandes, Óscar Brito, Baji, Petra, Kringos, Dionne, Klazinga, Niek, Gulácsi, László, Lucevic, Armin, Boncz, Imre and Péntek, Márta (2019) Patient experiences with outpatient care in Hungary: results of an online population survey. The European Journal of Health Economics, 2019 (20). S79-S90. DOI

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A nyílt hozzáférést az EISZ és a kiadó között létrejött "Read and Publish" szerződés biztosította. Open access was provided "Read and Publish" contract between EIS and the publisher.


Background Health systems are undertaking eforts to make health care more patient centered and value based. To achieve this goal, the use of patient-reported experience measures (PREMs) is increasing, especially across OECD countries. However, in Hungary, data on patients’ experiences are still lacking. Thus, our aim was twofold: frst, to collect data on outpatient experience in Hungary on patient–doctor communication and patient involvement in decision making and compare it with that of other OECD countries; second, to assess associations of outpatient experience with patients’ socioeconomic characteristics. Methods In early 2019, we conducted a cross-sectional, online, self-administered survey in a national representative sample of Hungary’s population (n=1000). The sample was weighted considering gender, age, highest education level attained, type of settlement, and region of residence. The survey questions were based on a set of recommended questions by the OECD. Results Our fndings show that the proportion of reported positive experiences is as follows: doctors providing easy-tounderstand explanations (93.1%) followed by time spent on the consultation (87.5%), opportunities to raise questions (85.8%), and doctors involving patients in decision making about care and treatment (80.1%). The share of positive experiences falls behind OECD’s average regarding patient–doctor communication and patient involvement in decision making, which signals room for improvement in these areas. Conclusions Women, younger people, people with a paid job, and patients with consultations with allied health professionals reported signifcant lesser positive care experiences and, hence, more targeted policies can be initiated based on our fndings.

Item Type:Article
Uncontrolled Keywords:Patient-reported experience measure, quality of care, qutpatient care, OECD, survey, Hungary
JEL classification:C83 - Survey Methods; Sampling Methods
I12 - Health Production
I18 - Health: Government Policy; Regulation; Public Health
Social welfare, insurance, health care
ID Code:5320
Deposited By: Veronika Vitéz
Deposited On:06 Apr 2020 11:43
Last Modified:06 Apr 2020 11:43

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