Skills, services and the 'new' economy

Abstract

In the style labour market, employers require a matrix of skills - technical, social and aesthetic. The first is provided ,,in-house”, the middle and thedast filtered into companies through recruitment and selection processes. It is the middle and last skills that are encompassed by the term person to person skills. For employers, however, the aesthetic skills that also comprise the person to person interaction can be of crucial importance as a criterion for entering employment. Moreover, such skills are essential to the process of service and the product that companies are keen to portray.