Moodle – An information system success view

Abstract

Digitalisation has become essential for higher education institutions. Sustaining complex information systems must enable faster, more convenient administration while also improving learning outcomes. Understanding the users’ opinions can make a relevant contribution to developing these systems. The study focuses on students’ opinions of Moodle, a popular virtual learning environment at universities. The framework model is based on the DeLone and McLean Model of Information Systems Success; the analysis used the PLS-SEM method. A non-representative sample of 309 students was available from various universities in Hungary. The results reveal that the benefits of Moodle can be derived from the informationprovided by the system and the satisfaction of the users. The information success approach to Moodle offers a new perspective on decisions on digitalisation improvements in higher education. Extending the model to other systems may offer a comprehensive evaluation framework.